Dear Fleetworthy Customers,
We are writing to confirm that the issue affecting some Apple iOS devices that received the update to Drivewyze iOS Mobile App v5.2.1 has been resolved.
Our Engineering team introduced new logic in backend services, requiring no application update, that gracefully manages requests with invalid credentials and allows affected devices to self-heal. This fix has resolved the underlying cause of the loss of Heads Up, Safety, and Bypass Notifications for drivers.
If you continue to experience issues, please contact Fleetworthy/Drivewyze Support for assistance.
Thank you for your patience while we worked through this issue.
Resolved
Dear Fleetworthy Customers,
We are writing to confirm that the issue affecting some Apple iOS devices that received the update to Drivewyze iOS Mobile App v5.2.1 has been resolved.
Our Engineering team introduced new logic in backend services, requiring no application update, that gracefully manages requests with invalid credentials and allows affected devices to self-heal. This fix has resolved the underlying cause of the loss of Heads Up, Safety, and Bypass Notifications for drivers.
If you continue to experience issues, please contact Fleetworthy/Drivewyze Support for assistance.
Thank you for your patience while we worked through this issue.
Resolved
The incident affecting Weigh Station Bypass service has been resolved. Normal operation has been fully restored. Thank you for your patience and understanding during this time.
Monitoring
Dear Fleetworthy Customers,
We are providing an update on the issue affecting some Apple iOS devices that received the update to Drivewyze iOS Mobile App v5.2.1. Affected devices may experience a loss of Heads Up, Safety, and Bypass Notifications for drivers.
The underlying cause of the issue has been identified by our Engineering team. Steps for quick remediation are in place and are currently being executed by the Live Services Incident Response team.
Our Engineering and Live Services teams have confidence in the issue diagnosis and remediation plan, given the high success rate and significant drop in failure rates observed to date. Our teams continue proactively correcting the state for affected devices.
The team will also be deploying additional improvements and safeguards to increase velocity toward full resolution over the coming days.
Please continue to contact our support team if you continue to experience issues receiving alerts.
We will provide further updates as more information becomes available.
Investigating
Dear Fleetworthy Customers,
We are aware of an issue affecting some Apple iOS devices that received the update to Fleetworthy Go version 5.2.1. Affected devices may experience a loss of Heads Up, Safety, and Bypass Notifications for drivers.
Our Engineering and Live Services Incident Response teams are actively investigating the underlying cause of this issue.
As part of remediation efforts, the Live Services Incident Response team is sending remote management commands to affected devices to restore full application functionality.
Subscribers experiencing this issue are encouraged to contact Fleetworthy Support for assistance.
We will provide updates as more information becomes available.
Investigating
Fleetworthy Go Service Disruption
Status: Investigating
We are aware of an issue affecting some devices that received the update to Fleetworthy Go version 5.2.1. Affected devices may experience a loss of Heads Up, Safety, and Bypass Notifications for drivers.
Our Engineering and Live Services Incident Response teams are actively investigating the underlying cause of this issue.
As part of remediation efforts, the Live Services Incident Response team is sending remote management commands to affected devices to restore full application functionality.
Subscribers experiencing this issue are encouraged to contact Fleetworthy Support for assistance.
We will provide updates as more information becomes available.
Investigating
Dear Fleetworthy Customers,
We are currently investigating reports of a disruption to Driver Safety service. Our engineering and operations teams are actively working to identify the cause. Further updates will be provided as more information becomes available.
