Status: Resolved
Dear Fleetworthy Customers,
We’re writing with an update on the recent toll data incident. Service has been restored, and customer-facing toll data is back to its expected freshness across accounts.
What’s working
Toll360 now shows toll data as expected, alongside the standard toll activity in the portal.
Toll data is flowing normally, and our regular data processing is up to date and back on schedule.
What to expect today
Toll Genius data is currently behind while we process a backlog from the outage. We expect it to be fully up to date by the end of day today. If you rely on Toll Genius for time-sensitive work, you may notice some delay until then.
If you have an API integration
If your integration uses a short look-back window, it may have missed some transactions during the outage and may need a one-time catch-up request to retrieve them. We are reaching out directly to affected Toll API customers and partners, and our Support Engineers can work with you case by case to recover any missing data.
Next steps
We are still investigating the underlying cause of the incident and will share more as it becomes available.
If you notice anything unexpected, such as missing transactions or data that doesn’t look right, or if you need additional assistance, please contact Fleetworthy Support.
Thank you for your patience and continued trust.
The Fleetworthy Team
