Status: Resolved

Dear Fleetworthy Customers,

The issue affecting some users of the CPSuite Portal, where affected users were able to log in successfully but saw a blank dashboard immediately after login, has been resolved. All users should now be able to access their dashboard data without needing to refresh their browser.

If you continue to experience this issue, please reach out to our support team.

Thank you for your patience throughout this incident.

Fleetworthy Incident Response Team

Dear Fleetworthy customers.

Resolved — Customer Portal Outage

We are pleased to confirm that the issue affecting the Bestpass Customer Portal has been resolved. All sites and services have fully recovered.

Summary:
This incident was caused by a network configuration issue within our cloud environment. Our teams, working closely with AWS Escalation Support, identified and corrected the issue, restoring full service.

Current Status:

• All customer-facing portals are fully accessible.

• Toll data collection and processing has resumed.

A detailed root cause analysis is currently underway. We will share further updates as that analysis is completed.

We sincerely apologize for the disruption and appreciate your patience throughout this incident.

Fleetworthy Incident Response Team

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